Shipping policy
Shipping Policy
Last Updated: August 2026
At Jay Ross, we're committed to delivering your order quickly, securely, and with the quality you expect. Please review our shipping policy below before placing your order.
Order Processing
· Orders are processed within 1–3 business days after payment is confirmed.
· Orders are processed Monday through Friday, excluding weekends and holidays.
· During product launches, holidays, or promotional events, processing times may be slightly longer. We appreciate your patience.
Shipping Times
Estimated delivery times begin after your order has been processed.
· Standard Shipping (U.S.): 3–7 business days
· Expedited Shipping (if available): 2–3 business days
Please note that shipping times are estimates and may vary due to weather, carrier delays, or other circumstances beyond our control.
Shipping Rates
Shipping costs are calculated at checkout based on your shipping address and selected shipping method.
Free standard shipping is available on qualifying orders when advertised on our website.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number so you can monitor your package's progress.
Please allow up to 24 hours for tracking information to become available.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect or incomplete address is provided:
· Shipping delays may occur.
· Additional shipping charges may apply if the package must be reshipped.
· Jay Ross is not responsible for packages delivered to incorrectly entered addresses.
Lost or Delayed Packages
Once an order has been handed over to the shipping carrier, delivery is under the carrier's control.
If your package appears to be lost or significantly delayed:
1. Check your tracking information.
2. Contact the shipping carrier.
3. If you still need assistance, contact our customer support team, and we'll do our best to help.
Damaged Orders
If your order arrives damaged:
· Contact us within 48 hours of delivery.
· Include your order number and clear photos of the damaged item(s) and packaging.
We'll review your claim and work with you to provide an appropriate solution.
International Shipping
International shipping may be available to select countries.
Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country's customs authorities.
Delivery times for international orders vary depending on destination and customs processing.
Multiple Items
If your order contains multiple items, they may be shipped separately depending on inventory availability. You will receive tracking information for each shipment if applicable.
Questions?
If you have any questions about your order or our shipping policy, please contact our customer support team through the Contact Us page on the Jay Ross website. We are always happy to assist you.